1. How We Collect Your Personal Information

We collect personal information through the following methods:

• Website forms (e.g., quote requests, contact forms, claim submissions)

• Cookies and other tracking technologies

• Emails and phone communications

• Text messages (SMS)

• In-person meetings or paper applications

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2. What Personal Information We Collect

The types of personal data we may collect include:

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

• Driver’s license number

• Social Security number (if applicable)

• Insurance policy details

• IP address and browser/device data

• Employment or income details (when relevant for coverage or job applications)

• Financial or health-related information required for policy underwriting or claims

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3. How We Use Your Personal Information

We use your personal data for the following purposes:

• To provide, manage, and support your insurance policies

• To respond to your inquiries and provide customer service

• To send service-related notifications or important updates

• To process applications or claims

• To improve our website and services

• To send marketing communications, if you’ve opted in

• To comply with legal and regulatory obligations

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4. How and Why We Share Personal Information with Third Parties

We do not sell your personal information.

We may share your data under these circumstances:

• With trusted third-party service providers (e.g., claims processors, cloud hosting, payment processors) for business operations

• With regulatory bodies, government agencies, or law enforcement as required by law

• With affiliated insurance partners to help fulfill service or coverage requests

• With your explicit consent, when applicable

All third parties are contractually required to keep your data secure and to use it only for the purpose for which it was shared.

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5. SMS Consent and Communications

By providing your mobile phone number and opting in, you agree to receive SMS messages from Reliance Insurance Group. These may include:

• Customers and Guests: Policy updates, claim notifications, billing reminders, service alerts

• Job Applicants: Status updates, scheduling, onboarding materials, or employment-related communications

 

SMS Messaging Terms & Disclosures

• Message frequency may vary

• Message and data rates may apply

• Text STOP to opt out at any time

• Text HELP for assistance

For more information, visit this Privacy Policy or contact us using the details below.

SMS consent and your phone number will not be shared or sold to any third parties or affiliates for marketing purposes.

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6. Your Privacy Rights and Choices

You may request to:

• Access or correct your personal information

• Opt out of receiving marketing emails or texts

• Withdraw consent where applicable

• Request the deletion of your data, subject to applicable laws

To submit a privacy request, please contact us at:

Email: info@relianceig.com
Phone: 703-991-7601
Mailing Address:
Reliance Insurance Group
8280 Willow Oaks Corporate Dr.
Suite 600
Fairfax, VA 22031

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7. Data Security

We take appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. However, no internet or electronic transmission is ever completely secure.

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8. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

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9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Effective Date” at the top of this page.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us at:

Reliance Insurance Group
Phone: 703-991-7601
Email: info@relianceig.com
Mailing Address:
8280 Willow Oaks Corporate Dr.
Suite 600
Fairfax, VA 22031